Shipping policy
Shipping & Delivery Policy
Processing Time
All orders are processed within 1–5 business days of payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two — we'll notify you by email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout. The maximum shipping should take 30 days. Available shipping options and estimated delivery times will vary depending on your location and the option selected:
| Shipping Method | Estimated Delivery Time |
| Standard Shipping | 10-25 business days |
| Express Shipping | 5-15 business days|
Delivery delays can occasionally occur due to customs processing, carrier delays, weather, or other events outside our control.
By selecting a shipping method at checkout, you acknowledge and accept the estimated delivery timeframe associated with that method. Choosing a slower/standard shipping option means you accept the longer delivery window in exchange for a lower shipping cost.
## Shipping Delays
Once an order has been handed to the carrier, Karma E-bikes is not responsible for delays caused by the shipping carrier, customs, weather events, or other circumstances beyond our reasonable control. We will always provide a valid tracking number so you can monitor your shipment's progress. If tracking shows no movement for an extended period, please contact us first at krama.bike@gmail.com so we can investigate with the carrier before escalating with your bank or payment provider — this is almost always faster and gets you a resolution sooner.
Order Tracking
You will receive a shipping confirmation email with tracking information once your order ships. Please allow up to 48 hours for tracking information to update after it's issued.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed beyond the stated delivery window, or arrives damaged, please contact us at krama.bike@gmail.com within 7 days of the expected delivery date so we can file a claim with the carrier and work with you on a resolution (replacement, refund, or otherwise, at our discretion).
Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Karma E-bikes are not responsible for delays caused by customs processing.
Acceptance of Terms
By placing an order with Karma E-Bikes, you confirm that you have read, understood, and agree to this Shipping & Delivery Policy, including the acknowledgment that shipping delays outside our control (including delays related to the shipping method you selected) do not constitute grounds for a chargeback or dispute where valid proof of shipment and tracking has been provided.
Questions
For any shipping-related questions, contact us at krama.bike@gmail.com.