Return and Refund Policy

This Return and Refund Policy is part of, and should be read together with, our Terms of Service. By placing an order with Karma E-bikes, you agree to the terms below.

1. Eligibility for Refunds

Refunds or replacements are available only where a product or component is confirmed to have a manufacturing defect.

Karma E-bikes is not responsible for damage caused by the shipping or delivery company. Any damage that occurs during transportation or delivery is the responsibility of the shipping carrier.

Where appropriate, Karma E-bikes may assist the customer in providing information or documentation to the shipping carrier regarding transit damage, but we do not accept responsibility for damage caused during shipping.

2. What Is Not Covered

No refund, replacement, or credit will be issued for any of the following:

• Damage caused by the customer during installation, assembly, testing, modification, or use after delivery.
• Damage resulting from improper handling, incorrect fitting, improper installation, or use outside the manufacturer's intended purpose.
• Damage caused by the shipping or delivery company.
• Delays in shipping or delivery times longer than estimated, including delays caused by the courier, customs, weather, strikes, or events outside our control.
• Change of mind, an incorrect item selected by the customer at checkout, or buyer's remorse once an order has shipped.
• Cosmetic wear resulting from normal use after the product has been installed or ridden.
• Damage caused by modifications, alterations, misuse, accidents, neglect, or failure to follow the manufacturer's instructions.

3. Reporting a Defective or Damaged Item

Please inspect your order immediately upon delivery.

If you believe an item has a manufacturing defect, you must:

• Contact us within 3 calendar days of the delivery date shown by the courier's tracking information.
• Provide your order number.
• Provide clear photographic or video evidence of the issue.
• Provide photographs of the product and, where relevant, the original packaging as received.
• Not attempt to install, modify, repair, or use a component that you believe is defective before it has been inspected and approved by Karma E-bikes.

Claims submitted after the applicable reporting period, or without the required evidence, may not be eligible for a refund or replacement.

4. Review and Decision

All claims are reviewed by Karma E-bikes.

We reserve the right to request additional photographs, videos, information, or other evidence before making a decision.

If a manufacturing defect is confirmed and a refund is approved, the refund will normally be processed to the original payment method within 2–10 business days, depending on the payment provider and banking institution.

Where appropriate, Karma E-bikes may offer a replacement part or component instead of a monetary refund.

5. Shipping Damage

Karma E-bikes is not liable for loss, damage, delay, or mishandling caused by a third-party shipping or delivery company.

Customers should inspect their package immediately upon delivery. If the package or its contents appear to have been damaged during transportation, the customer should retain all packaging and photographic evidence and notify us as soon as possible so that we can advise on the appropriate next steps.

Any claim against the shipping carrier may be subject to the carrier's own terms, conditions, time limits, and claims procedures.

6. Returns

To request a return or discuss a return, contact us at:

krama.bike@gmail.com

Do not send any product to us without receiving prior written authorization.

If a return is approved, we will provide instructions regarding where and how the item should be returned.

Items sent to us without prior authorization may not be accepted.

Unless otherwise required by applicable law, the customer is responsible for return shipping costs.

7. Condition of Returned Items

Where a return is approved, the product should be returned in the condition in which it was received, including its original packaging and accessories where applicable.

Products that have been installed, modified, damaged, used, or altered may not be eligible for return or refund unless the return relates to a confirmed manufacturing defect or applicable consumer law provides otherwise.

8. Exchanges

If you wish to purchase a different product or component, the fastest option may be to return the original item where eligible and, once the return has been accepted, place a separate order for the replacement item.

9. Non-Returnable Items

Unless otherwise required by applicable law, we may not accept returns for:

• Products that have been installed or used where the return is based solely on a change of mind.
• Products that have been modified, altered, damaged, or improperly handled by the customer.
• Sale or clearance items.
• Gift cards.
• Custom or specially ordered products where applicable.

Please contact us if you are unsure whether your particular item is eligible for return.

10. European Union 14-Day Cooling-Off Period

If you are a consumer located in the European Union and your purchase is subject to the applicable EU consumer protection rules, you may have a statutory right to cancel your order within 14 days without giving a reason, subject to applicable legal exceptions.

Where this statutory right applies, the applicable legal requirements regarding the condition of the goods, return shipping costs, refunds, and any reduction in value will apply.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that cannot legally be excluded or limited.

11. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please note that banks, credit-card companies, payment processors, and other financial institutions may require additional time to process and display the refund.

If you have not received an approved refund after 15 business days, please contact us at:

krama.bike@gmail.com

12. Contact Us

For any questions regarding returns, refunds, defective products, or exchanges, please contact:

Karma E-bikes
Email: krama.bike@gmail.com

This policy should be read together with our Terms of Service. In the event of a conflict, the Terms of Service will govern, subject to any mandatory consumer rights applicable under law.